We are proud of the BioMat and Alkal-Life certified, high-quality products and we are confident that they will meet your expectations. However, if for any reason you wish to return or exchange your purchase, we are happy to accept the return and refund the product costs you as follows (return shipping costs are the buyers responsibility):

*The exception to the above is for Products purchased through financing, they are considered a final sale and as such no returns or exchanges are available.

How to request a return for refund:

A return merchandise authorization (RMA) number must be obtained by contacting BioMat.com at 1-888-524-6628 / 909-697-4114 or email returns@biomat.com. Be sure to have the Richway Invoice (RI) number from your order on hand when contacting our office. If you do not have this info, please contact the Independent Sales Associate you purchased from to obtain it. Your date of inquiry to return (whether by e-mail or phone) will be noted.
Returns must be received by our office within two (2) weeks from the date the RMA was issued. The customer is responsible for all return shipping charges.

How to send in your product return:

All returned items should be packed in the same manner in which they were originally shipped to you. Products returned without a proper shipping box for product protection will incur a restocking fee for any damage incurred in transit, OR if there is no damage, the cost to purchase a replacement box. 

IMPORTANT: Write the RMA number obtained from us on the outside of the package and enclose a return name, address and contact phone number with the shipment. *We will not be responsible for packages that are shipped without an RMA number written on the outside of the package. These packages may be refused and returned to sender.

The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. *NOTE: The shipment is considered the customer’s property and responsibility until it is received by us. The customer is responsible for monitoring and ensuring their shipment is received by us. Please keep your tracking number on record to monitor your shipment.

When will I receive my refund?

Refunds (product costs only, excluding shipping) are issued after BioMat.com receives and inspects the returned items. Your Refund will be issued within 5-10 business days of when we receive your return. You will be refunded either via check or Paypal.  If you have not yet indicated how you would like your refund please email us with your preference at connect@biomat.com 

*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Trade-In Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.