OPEN BOX SAVINGS
In addition, some customers do change their minds (upgrades, downgrades, or returns) about their purchase. When this happens, we will accept these good-as-new items within the return period only. More wellness, more upcycling, more savings! Carefully inspected and repackaged, these good-as-new items are ready for a new home.
Contact us to inquire about current Open Box items that are available at a discount. As our inventory is small, and fluctuates daily, please give us a call at 1-888-524-6628 / 1-909-697-4114 or LiveChat with one of our Bio-Experts. If you are reaching out during off hours, please send an email to connect@biomat.com with your best phone number and one of our team members will contact you.
FAQ’s:
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Are Open Box items eligible for return or exchange?
Yes. We take great care in our inspection process to ensure that you’ll be 100% satisfied with your Open Box item. All questions regarding your purchase are answered with our staff members at the time of purchase.
How do I purchase an Open Box item?
As our inventory is small, and fluctuates daily, please give us a call at 1-888-524-6628 / 1-909-697-4114 or LiveChat with one of our Bio-Experts. If you are reaching out during off hours, please send an email to connect@biomat.com with your best phone number and one of our team members will call you.
Do you wash the items before reselling?
The BioMat itself is not washable, however, as part of our rigorous testing process, we do run the BioMat on the highest heat setting, not only to test functionality, but also to sanitize anything on the surface. In addition, we wash the cotton pad that is included with most sizes of BioMats. We use non-toxic, non-scented environmentally friendly detergents.
Are these items under warranty?
Per Richway’s policies, the warranty is not transferrable from the original purchaser. However, should you have a problem with your BioMat, we will do everything in our power to execute the warranty on your behalf, OR replace it for you by mirroring Richway’s CARE and trade-in programs. We’ve got you covered and your satisfaction is our top priority!