OPEN BOX SAVINGS

In addition, some customers do change their minds (upgrades, downgrades, or returns) about their purchase.  When this happens, we will accept these good-as-new items within the return period only.  More wellness, more upcycling, more savings! Carefully inspected and repackaged, these good-as-new items are ready for a new home.

Contact us to inquire about current Open Box items that are available at a discount. As our inventory is small, and fluctuates daily, please give us a call at 1-888-524-6628 / 1-909-697-4114 or LiveChat with one of our Bio-Experts.  If you are reaching out during off hours, please send an email to connect@biomat.com with your best phone number and one of our team members will contact you.  

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Carefully Inspected

The BioMat is an FDA 510 Class II Medical Device.  When we accept a return, we carefully inspect, clean and test it.  The BioMat is meticulously examined by a Specialist, who looks for any markings or other flaws that would disqualify it from being sold as an Open Box item.  If it is not found to be perfect, we donate the item to a non-profit organization.

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Repackaged and Resealed

After every inch of the BioMat has been reviewed, those that pass our high standards, are correctly folded in the suitcase, packaged like new, and sealed in the box.

Lifetime Quality Guarantee

Our BioMats are built to last, and Open Box items are no different.  We are proud to stand by the quality materials, workmanship and warranty Richway has to offer.

FAQ’s:

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Are Open Box items eligible for return or exchange?

Yes. We take great care in our inspection process to ensure that you’ll be 100% satisfied with your Open Box item.  All questions regarding your purchase are answered with our staff members at the time of purchase.

How do I purchase an Open Box item?

As our inventory is small, and fluctuates daily, please give us a call at 1-888-524-6628 / 1-909-697-4114 or LiveChat with one of our Bio-Experts.  If you are reaching out during off hours, please send an email to connect@biomat.com with your best phone number and one of our team members will call you.

Do you wash the items before reselling?

The BioMat itself is not washable, however, as part of our rigorous testing process, we do run the BioMat on the highest heat setting, not only to test functionality, but also to sanitize anything on the surface.  In addition, we wash the cotton pad that is included with most sizes of BioMats.  We use non-toxic, non-scented environmentally friendly detergents.

Are these items under warranty?

Per Richway’s policies, the warranty is not transferrable from the original purchaser.  However, should you have a problem with your BioMat, we will do everything in our power to execute the warranty on your behalf, OR replace it for you by mirroring Richway’s CARE and trade-in programs.  We’ve got you covered and your satisfaction is our top priority!